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FAQs
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Popular help topics
Start with the area you need help with most.
Getting started
Learn how Migo AI works and set up your first journey.
Journeys and progress
Understand stages, tasks, milestones, and progress tracking.
Documents
Find guidance on uploads, checks, and verification steps.
Add-ons and credits
See how premium services, credit packs, and unlocking work.
Pricing and payments
Review credit pricing, payment options, and refund basics.
Policies and security
Read privacy, security, cookie, and service policies.
Frequently asked questions
How do I start a journey on Migo AI?
Choose a pathway template that matches your profession and destination, then sign in to track stages, tasks, documents, credits, and add-ons in one place.
Is AI chat free to use?
Core chat guidance is free. Credits are only used when you unlock premium add-ons such as document reviews, CV feedback, or expert support.
What are credits used for?
Credits unlock add-ons attached to your journey, including document audits, exam feedback, application reviews, and career support.
Do my credits expire?
Credit validity depends on the pack or promotion. The exact validity and expiry rules are shown before purchase and inside the wallet.
How do I know which documents I need?
Your journey template lists the documents required for each stage and links to guides that explain evidence quality, timing, and common mistakes.
Where can I see product changes and policy updates?
Use Updates for product releases and Regulatory Updates for official policy, licensing, fee, or visa changes that affect a pathway.
More support options
Policy and account help
For privacy, cookies, terms, or security details, visit our legal pages.